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Introduction & course objectives - 3 mins

Laura's Story & her communication skills journey - 7 mins

The communication challenge - taking responsibility & understanding language is unconscious- 11 mins

What is Neuro Linguistic Programming (NLP)? - 12 mins

NLP Communication Model (how the mind works) & 3 components of effective communication - 9 mins

Rapport: 7 steps to build rapport with ANYONE for effective communication - 5 mins

Flexible Communication: communicating in their preference aids communication & influence - 10 mins

Flexible Communication: Meta Programmes (cont.) - 8 mins

How to tailor your communication so it appeals to everyone - 5 mins

Representational System (cont.) - helping you gain flexibility & more influence -10 mins

Thank You & Next Steps -5 mins

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